Customer Reviews:
Showing reviews 1-5 of 11
 Remote Control August 25, 2010
Barbara
This is our second Harmony remote. They will control everything! We are very pleased with both units and phone in help to set up all remotes.
 great concept, but buttons a bit poor quality August 19, 2010
AmdMcBook
Had this harmony remote for a few months now. It's definitely great to be able to program all devices and turn things on and off with one click, but some of the buttons (not all) like OK, up, down etc are poor quality. Lately I have had to really press hard on them to make them work. Some other buttons like fast fwd, rewind etc are "soft keys" are much easier to work with.
Nice remote, BUT... May 27, 2010
Derek G (Redneck, South Carolina)
Pros:
1) You really can get all your electronics set by pushing a single button
Cons:
1) Steep learning curve for new users (read the manual)
2) Most used buttons (metal ones on side) started having trouble responding after a year
3) No color buttons (i.e. R/Y/B/G) that are now popular with Blu-Ray players
4) May find you don't have enough buttons to replace certain remotes
5) The thin shape makes the remote squeak and creak as you press the buttons and the two halves mash together. Needs a unibody design.
6) Price
Logitech Harmony is a tough product to review. It does what it's supposed to do but there is a steep learning curve and you'll find some quirks that make it difficult to program without some assistance initially. For instance, my TV seems to take forever to turn on before it starts accepting commands. In spite of owning this remote for a year, I have only recently discovered the setting which allows the remote to pause after powerup. I still don't know whether this was a recent addition to the Harmony software or I am just stupid (probably the latter). In any case, I spent the past year having to redo the settings each time I turned the TV on because the remote used to blaze through the different commands too quickly. Plus, even the support staff wasn't knowledgeable enough to help me with this issue; I finally discovered the answer myself (or, again, the software was recently updated.) What is most frustrating about the software is for some stupid reason, the software will not let you remove some control settings. In my case, I need this done or the entire setup is impossible so I'm forced to contact customer service every time I make a change to my system. It's a very time consuming and frustrating process and frankly I dread the process of setting up a new component because of this.
Regarding this particular remote, I liked the thin shape and LCD display but found it creaks a lot as if the pieces weren't solid. Unfortunately, a slim remote like this probably needs a single unibody design instead of two halves being put together in order to keep this problem from happening. After a year of usage, I have also noticed the most used buttons, the silver side buttons next to the LCD Display and the (TV) Guide button, are getting difficult to register. I end up having to mash these a few times before the remote starts working. I may need to take it apart and hope I can clean it out so it works again. Otherwise, I'll need to buy a new remote. Unless I catch this with a really fantastic sale, I will most likely choose one of the larger models, hoping the buttons don't wear out so quickly.
Once you figure out how to think like a programmer and work around the idiosyncrasies of your various equipment you will find it useful but the price vs. longevity of this particular model makes it tough to recommend.
I've bought two of these. May 1, 2010
David M. Baird (Richmond, KY)
1 out of 1 found this review helpful
I bought one of these remotes used from a friend and loved it. My Mom told me she was tired of having to use three remotes to watch tv. Also, my dad loves gadgets so I picked up a refurbed Logitech 520.
The software is pretty user friendly and makes the remote easy to set up. The only drawback is that it takes a while. Expect to spend about 30 minutes. That's the only thing I can think of that would be anything resembling a "Con".
Great product!! December 28, 2009
Kim Whelan
2 out of 2 found this review helpful
Wow you cant go wrong with this product. I thought our entertainment system was the most complicated ever, and did not have much hope that this remote would be able to do what it would need to do. I bought this for my parents for christmas because I am going to college and the cant work our entertainment center, and constantly have to call me to help them watch tv, dvd, or wii. This remote had a very simple set up. I do enjoy working with electronics and can figure stuff out well, but with an hour or two, I had what I thought was the most complicated system set up on the remote, and with a little troubleshooting one press of a button controlled anything I wanted to! Great product. No need to spend 200 dollars.
Showing reviews 1-5 of 11
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